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Meet the New HEE South Pharmacy Technician Clinical Fellow – Lindsay Steel

Lindsay is a principal pharmacy technician at University Hospital Southampton (UHS), where she leads a team of over 40 technicians and support workers, who form the medicines management team where they deliver ward-based services.

Lindsay has worked at UHS for 24 years, starting as a rotational pharmacy technician and then moved into a ward-based role, where she has helped develop the pharmacy technician role. Lindsay is very proud of her team, who amongst many tasks, took the innovative idea suggested by a UHS Hepatology pharmacist and created an extended role for pharmacy technicians in asking patients on admission about their alcohol consumption and providing brief advice. This opportunity has developed the role of the pharmacy technician as well as help patients and their health outcomes. This novel use of pharmacy technicians has shown that the profession can be promoted as a leading role in healthcare.


During her career Lindsay has worked as a pharmacy technician in Australia. Where the rules around pharmacy technicians making creams and dispensing CDs are very different to working in the UK, and very nearly got herself into trouble in overstepping role boundaries!

Lindsay’s project with Health Education England (HEE South) is to champion the role of the pharmacy technician in community pharmacy and the benefits of this role. Supporting the community pharmacy employers in identifying and accessing funding streams for employing and training, as well as developing role definitions and career frameworks in this sector. This will be in the form of a report to HEE at the end of the secondment, which will provide recommendations to the national programme and their continued drive to attract and retain pharmacy technicians.

Lindsay started her career working as a community-based pharmacy technician, working for an independent pharmacy.

Lindsay says ‘I am forever grateful to my first employer. For seeing something in myself, that at 19 I did not! Paying for me to go to college, providing on the job training and still championing me in my career a good 30 years on – In my role in HEE, I now have the opportunity to give something back, and to support driving the education and leadership of the pharmacy technician workforce of the future’

If you would like to get in touch with Lindsay please e-mail lindsay.steel@hee.nhs.uk

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