Medicines Helpline for the Public

Aims and Learning Outcomes

The aim of the programme is to prepare learners for an expanded medicines information role by enabling learners to:

• Describe standard search patterns specific to enquiry types, and understand their usefulness in effective answering of medicines information enquiries.
• Understand the benefits and limitations of individual medicines information reference sources and enable learners to access relevant information from appropriate sources.
• Understand how to answer enquiries to provide medicines advice using a patient-centred approach.
• Develop skills of professional judgement.

These learning objectives must then be put into practice and evidenced through the learner’s e-portfolio.