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Frequently Asked Questions

Please read our comprehensive FAQs below before submitting an enquiry

Answers to most common questions for each stage of the Programme application process can be found here, and it is usually the quickest and easiest way to resolve most enquiries.

Please ensure you check this page before submitting a contact enquiry. Thank you.

About US

Pharmacy Workforce Development South (PWDS) is a leading NHS Pharmacy Education & Training Provider and regional workforce development team. PWDS work on behalf of South West NHS Hospital Trusts and in partnership with Health Education England South Pharmacy to meet the training and development needs of the pharmacy workforce across the South West, Thames Valley and Wessex regions.

PWDS are responsible for development and delivery of high quality training and education for pharmacists, trainee pharmacists, pharmacy technicians, preregistration trainee pharmacy technicians and pharmacy support staff.

PWDS team members also work with a range of partners including Health Education England, Primary Care Training Hubs and Higher Education Institutions on various projects.

PWDS is based in the University Hospitals Bristol and Weston NHS Foundation Trust in the Bristol Royal Infirmary. The PWDS team are geographically diverse and work across the Health Education England South area.

Please see the ‘Team’ page for specific contact details for all members of the PWDS team.

For general enquiries you can email pwds@uhbw.nhs.uk or leave a voice message on 0117 3426677.

We ask that you check the website for the answer to your question prior to emailing us as this is the easiest way to gain a prompt answer to your query.

PWDS are committed to understanding the impact our organisation’s activities and decision making has on all social, economic and environmental elements of society.

We aim to minimise waste by evaluating operations and ensuring we are working as efficiently and sustainably as possible.

PWDS are compliant with the UHBW Sustainable Development Strategy.

As an education and training provider, PWDS does not provide a recruitment service or vacancy promotion.

PWDS provides training across organisations and sectors which will bring you networking opportunities which may help you identify job vacancies and inspire you to try new ventures.


Full information regarding all of our programmes are available on the Programmes page.

You can then filter the selection by the relevant categories.

Each programme has its own set of FAQs, so you will be able to look in these for answers to your programme specific questions.

Portfolio templates can be found in the ‘Documents & Templates’ section of the relevant programme page. 

Please note: Some portfolio templates are password protected; your training programme director will provide you with access to these once you have registered onto the programme. Please contact the relevant training programme director if you experience any difficulties in accessing portfolio templates.

Bookings and Cancellations

PWDS work on behalf of and in partnership with a number of Provider Trusts from across the South West. PWDS services are agreed and funded via an annual Service Level Agreement with these partners. ‘PWDS affiliated’ refers to organisations that are included within this SLA, and applicants from these organisations will benefit from the discounted programme and event fees.

PWDS affiliated organisations

Dorset County Hospital NHS Foundation Trust
Gloucestershire Hospitals NHS Foundation Trust
Great Western Hospitals NHS Foundation Trust
North Bristol NHS Trust
Northern Devon Healthcare NHS Trust
University Hospitals Dorset NHS Foundation Trust
Royal Cornwall Hospitals NHS Trust
Royal Devon and Exeter NHS Foundation Trust
Royal United Hospitals Bath NHS Foundation Trust
Salisbury NHS Foundation Trust
Somerset NHS Foundation Trust
Torbay and South Devon NHS Foundation Trust
University Hospitals Bristol and Weston NHS Foundation Trust
University Hospitals Plymouth NHS Trust
Yeovil District Hospital NHS Foundation Trust

Each programme has specific entry requirements; these are detailed on the individual programme pages under the ‘Entry Criteria’ section.

Where there is an application process associated with a programme (e.g. ACPT, Medicines Optimisation) applications are screened by PWDS prior to acceptance onto the programme but please ensure that you meet the relevant criteria prior to making an application

If you are unsure if you meet the entry criteria please contact the relevant training programme director directly.

This can vary depending on the programme and entry requirements but we aim to get you registered onto a programme within around two weeks of application or we will contact you to let you know there will be a delay.

Trainees may book onto programmes by selecting the relevant programme page and then either clicking the ‘enrol now’ button or by scrolling down the page to the ‘Enrolment’ section. Some programmes have multiple application steps that trainees will need to apply for, in order, depending on what stage of the programme they are at.

Please note: Some programmes may have funded places for eligible trainees, which will be detailed in the ‘Costs’ section of the programme page. If you are applying for a non-funded place, we required a Purchase Order (PO) number to be entered onto your application form at the time of application. 

To acquire a PO number you will first need to raise a PO with your finance department in order to have the number ready when you fill out your application. Please also remember to e-mail us a copy of the official Purchase Order (PO) DOCUMENT once you have submitted your application. Please check current programme fees prior to applying for a purchase order.

If you need to cancel your place, please login into your profile via the ‘Login’ button at the top of the webpage and select ‘View My Bookings’.

Find the relevant booking and click the ‘Cancel Booking’ button.

Cancelling your place helps us to plan for the event and offers the opportunity for trainees on the waiting list to attend.

Please note: Last-minute cancellations or trainees who do not cancel their place may be subject to a cancellation charge.

Please contact the course lead or training programme director via email or phone, as per the programme, or call the PWDS telephone number 0117 342 6677.

Please also inform your employer/line manager as part of your normal employee sickness/absence reporting processes.

Technical Help

Use the ‘Forgot Password’ link on the login page to add your email details and receive a link to reset your password. Please ensure that the email address in your profile is correct and kept up to date.

Still Have Questions?

Contact details for individual members of the PWDS team

Please note: The PWDS team will often be on location at venues and pharmacy sites delivering training events, and as a regional service are based across the region and primarily work remotely. 

Each member of the team is committed to responding to email enquiries as soon as possible; under normal circumstances you should expect a reply to any non-urgent queries within 5 – 7 working days.



0117 342 6677

Office hours are 8.30am to 5pm Mon – Fri (except bank holidays).



You should expect a reply to any non-urgent queries within 5 – 7 working days.


Location B407
Bristol Royal Infirmary
Marlborough Street