Medicines Optimisation for Pharmacy Support Staff – Manage Patient Medication Requirements

Programme Details

Duration

12 months

Programme Director(s)

Costs

Non-PWDS Affiliated Trust

£310

PWDS Affiliated Trust

£205

Funded Places

No funded places available for this programme.

Programme Introduction

Welcome to the medicines optimisation training programme. The programme has been designed to facilitate the development of pharmacy support staff into delivering medicines optimisation services.

Manage Patient Medication Requirements

Manage Patient Medication Requirements of the medicines optimisation training programme is open as a standalone unit for pharmacy support staff to manage patient’s medication requirements in a patient facing role.

Entry Criteria

The following prerequistes must be met before application

PWDS has designed the following entry requirements to ensure that trainees have sufficient experience in order to accept responsibility of the role.

Trainees must meet the following entry criteria:

  • Have a minimum of 3 months experience working within the organisation in which they will be taking on a patient facing role.
  • EITHER: Have a patient facing role at present; OR: Be currently training to enter a patient facing role.
  • Provide evidence of completion of a GPhC recognised/approved level 2 qualification or equivalent.
  • Have recommendation and support from the chief pharmacist or designated deputy.
  • Have an educational supervisor based within the trainee’s trust who is an appropriately experienced pharmacist or an accredited medicines management/optimisation pharmacy technician/accredited healthcare professional, OR; has equivalent experience at the practice base to be acknowledged as occupationally competent.
  • Demonstrate a good working knowledge of local standard operating procedures to their educational supervisor.

 

If a trainee does not meet the entry criteria please contact the training programme director to discuss possible options.

These options could be undertaking a GPhC approved level 2 qualification with a training provider or by completing one of the PWDS level 2 units listed below:

 

Programme Features

This programme is for Assistant Technical Officers or Senior Assistant Technical Officers. The training programme is delivered using  blended learning method which includes e-learning, face -to face learning and teaching, and the collection of workplace evidence collection.

The programme comprises of:

  • Underpinning knowledge activities to support and develop practice
  • In-house practical skills evidence collection including accuracy logs and e-portfolio build.
  • Virtual Practice Development Day event
  • Locally facilitated summative assessment interview
  • Assessment of e-portfolio by PWDS.

 

Programme cost includes:

  • e-Portfolio license
  • Virtual Practice Development Day (PDD)
  • Training provider final assessment of evidence in the e-portfolio
  • Final summative assessment interview and formal certification

Trainees and educational supervisors are also able to access ongoing programme support by a PWDS programme support officer (PSO).

Practice Development Day (PDD)

The PDD consists of a series of tutorials and workshops which provide the theoretical aspects of the relevant medicines optimisation activities. The day provides the opportunity for trainees to network and share best practice and ask any questions that they have about their training and progress through the programme.

An integral part of the day involves trainees sharing their medicines optimisation experience and practices. Therefore, we advise attending a PDD during the trainees’ practical skills evidence collection once they have some exposure to a patient facing role and can contribute to get the most out of the day.

Practice Development Day dates

  • 14th of January 2026
  • 26th of March 2026
  • 10th of June 2026

Programme Description

The programme has been designed to facilitate the development of pharmacy assistants into delivering medicines optimisation services.

Learning Outcomes

  •  Confirm the process for using patients’ own drugs
  •  Assess patients’ own drugs ensuring that they are fit for the purpose required
  •  Review patients’ own drugs for relabeling
  •  Manage patients’ own drugs if unsuitable for use
  • Accurately order medicines for individual patients
  • Deal with a variety of initial and/or repeat supply issues
  • Facilitate the timely processing of orders
  • Identify and resolve risks/problems associated with the incorrect storage and stock control of individuals’ medicines
  • Complete all relevant documentation accurately

 

The aim of the programme is to prepare trainees for a patient-facing role by:

  • Outlining the medicines optimisation roles.
  • Describing the infrastructure to facilitate these; addressing issues about the new working environment; providing a framework for training and assessing trainees, which is recognised across the region and meets the standards of the national framework.
  • Encourage the further development of effective communication skills.
  • Develop the trainee’s professional awareness of pharmacy practice and accountability.

 

Learning Pathways and Portfolio Documents

Trainees will be provided with a learning pathway (LP) on acceptance onto the programme. The learning pathway combines all the training resources and programme templates necessary to complete the training programme. Please contact the training programme director if you have any difficulties or questions regarding the learning pathway.

 

Method of Delivery

Self-directed learning, Local interview, Virtual practice development day

Method of Assessment

Evidence collection and e-portfolio assessment, local assessment in practice by educational supervisor,  Local summative assessment interview

Frequently Asked Questions

Questions about this Programme

General FAQs

Answers to most common applications for each stage of the Programme process can be found on our dedicated Frequently Asked Questions page and is usually the quickest and easiest way to resolve most enquiries.

Please ensure you check this page before submitting a contact enquiry. 

Contact

Programme Director

For general enquiries or in case of Programme Director absence:

Email: pwds@uhbw.nhs.uk

Telephone: 0117 342 6677

Enrolment

Step One

Application for Unit 1 of the Medicines Optimisation for Pharmacy Support Staff

Please click the Enrol button below to apply for unit 1 of the programme.

Step Two

Medicines Optimisation for Pharmacy Support Staff - Practice Development Day

Please only apply for a Practice Development Day (PDD) if you have received confirmation that you have been accepted onto the programme. You can attend a PDD at any point during your training period, however, we advise attending a PDD once you have had exposure to a patient facing role during your practical skills evidence collection.
  • Medicines Optimisation for Pharmacy Support Staff - Practice Development Day - October 14, 2026 - 9:30 am - 3:30 pm

You must be enrolled on this programme to apply for this step

Step Three

Application for Unit 1 Local Assessment Interview Pack

Once you have completed your evidence collection you will need to apply for your local assessment interview pack below.

You must be enrolled on this programme to apply for this step

Programme Resources

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